Shipping policy

Shipping Policy

At Simon Co., we are committed to providing a smooth and reliable delivery experience for our customers.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout. Customers will receive an order confirmation and, when available, tracking information once their order has been shipped.

Please note that delivery times are estimates and may be affected by circumstances outside our control, such as carrier delays, customs processing, weather conditions, or public holidays.

Shipping Costs

Shipping costs are calculated and displayed at checkout before the order is completed.

Tracking

When tracking is available, tracking information will be sent to the email address provided when placing the order.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can assist you in locating your order.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, please contact us to arrange the next steps.

For any questions regarding shipping, please contact us through the contact information provided on our website.